Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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hatchera522
Level 7

Re: Replacement remote for 3500X streaming stick

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Hello, 

I have Roku Streaming Stick 3500x. The remote stopped working a while ago so I started using the app on my phone as the remote. However, the power went out, had to reset my stick, but you need an actual remote to pair with it for set up. I have been looking for a replacement remote and cant find one for this specific model. Why is that? What can be done about this? I have my roku stick and cant even use it anymore. There has to be other options or someone I can get in touch with about this. Please help!
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jeffrok
Level 11

Re: Replacement remote for 3500X streaming stick

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"hatchera522" wrote:
Hello, 

I have Roku Streaming Stick 3500x. The remote stopped working a while ago so I started using the app on my phone as the remote. However, the power went out, had to reset my stick, but you need an actual remote to pair with it for set up. I have been looking for a replacement remote and cant find one for this specific model. Why is that? What can be done about this? I have my roku stick and cant even use it anymore. There has to be other options or someone I can get in touch with about this. Please help!


Just buy the newer stick (3600 or 3800).. newer, faster, better, and no discontinued remote issue.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Roku Employee
Roku Employee

Re: Replacement remote for 3500X streaming stick

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@hatchera522

Thanks for letting us know about the issue that you are experiencing.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500, however, we'd be happy to see what we can do to help get you back up and running. Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device). I'll have our support team reach out directly to assist you further.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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ScaryStars
Level 7

Re: Replacement remote for 3500X streaming stick

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Hi,
I really need some help. I'm moving soon for college and my only access to TV is through my roku stick. J have the 3500x and the remote stopped working. I cant seem to find a replacement for it. Is there any option for a replacement?
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Tivoburkee
Level 12

Re: Replacement remote for 3500X streaming stick

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rsrn
Level 7

Re: Replacement remote for 3500X streaming stick

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hi @RokuDanny-R I have the Roku Streaming Stick model 3600 and the remote control stopped working
I sent you pm, I need help please
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Community Manager
Community Manager

Re: Replacement remote for 3500X streaming stick

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@rsrn

Thanks for the note here. Follow the steps listed here for help resolving issues with your Streaming Stick remote control: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-ro...

or 

2. You can purchase a replacement Roku Voice Remote for the Streaming Stick (model 3600) here: https://www.roku.com/products/accessories/streaming-stick

Let us know if you need any additional help from there! 


Cheers,
Tanner
Tanner D.
Roku Community Manager
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rsrn
Level 7

Re: Replacement remote for 3500X streaming stick

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"RokuTannerD" wrote:
@rsrn

Thanks for the note here. Follow the steps listed here for help resolving issues with your Streaming Stick remote control: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-ro...

or 

2. You can purchase a replacement Roku Voice Remote for the Streaming Stick (model 3600) here: https://www.roku.com/products/accessories/streaming-stick

Let us know if you need any additional help from there! 


Cheers,
Tanner

Hi, I already tried all the methods and none works. I need to buy a replacement, Solucionado
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Chicken
Level 7

Re: Replacement remote for 3500X streaming stick

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"rsrn" wrote:
"RokuTannerD" wrote:
@rsrn

Thanks for the note here. Follow the steps listed here for help resolving issues with your Streaming Stick remote control: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-ro...

or 

2. You can purchase a replacement Roku Voice Remote for the Streaming Stick (model 3600) here: https://www.roku.com/products/accessories/streaming-stick

Let us know if you need any additional help from there! 


Cheers,
Tanner

Hi, I already tried all the methods and none works. I need to buy a replacement, Solucionado

The 3600 stick and the 3800 sticks I have all will operate using the same 3800 stick remote, it's an enhanced remote with volume control and off button for TV and Roku voice search.  So you can buy a new 3800 stick with a remote and use that same remote with your 3600, or just buy the remote for the 3800.
The Ultra Roku remotes might still be infrared (IR), I don't know.  The stick remotes are RF(wifi) with an IR blaster for the TV on/off/volume.
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Tivoburkee
Level 12

Re: Replacement remote for 3500X streaming stick

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"Chicken" wrote:
"rsrn" wrote:
"RokuTannerD" wrote:
@rsrn

Thanks for the note here. Follow the steps listed here for help resolving issues with your Streaming Stick remote control: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-ro...

or 

2. You can purchase a replacement Roku Voice Remote for the Streaming Stick (model 3600) here: https://www.roku.com/products/accessories/streaming-stick

Let us know if you need any additional help from there! 


Cheers,
Tanner

Hi, I already tried all the methods and none works. I need to buy a replacement, Solucionado

The 3600 stick and the 3800 sticks I have all will operate using the same 3800 stick remote, it's an enhanced remote with volume control and off button for TV and Roku voice search.  So you can buy a new 3800 stick with a remote and use that same remote with your 3600, or just buy the remote for the 3800.
The Ultra Roku remotes might still be infrared (IR), I don't know.  The stick remotes are RF(wifi) with an IR blaster for the TV on/off/volume.

Actually the 3800 remote would control a roku ultra via IR for all commands if the 3800 was disconnected. I guess its by product of having any IR on board. Its wifi when the stick is powered, but unplug the power the remote switches to IR for all commands.
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