Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ammodave
Level 7

Replacement remote for 3500X streaming stick

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The remote for my Roku quit working.  The remote I have is a RC12.  I've tried all the internet fixes (batteries, repairing, shutting down everything and restarting, etc.) but it just doen't work.  Right now I'm using my IPhone as a remote but I'd rather just buy a new remote.  I understand the RC12 is RF and most of the available replacements seem to be IR.  Can someone recommend a good source for a replacement that isn't shipped from China?  

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3 Solutions

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Community Manager
Community Manager

Re: Replacement remote for 3500X streaming stick

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Thanks for the note. We don't currently offer a supported replacement remote for that device (Streaming Stick model 3500) on our accessories page.

If you are in need of a replacement remote, please reach out to our team at https://support.roku.com/contactus and use the contact us form to inquire about this order related issue and they can assist you with additional options. 

Thanks,
Tanner
Tanner D.
Roku Community Manager

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Roku Employee
Roku Employee

Re: Replacement remote for 3500X streaming stick

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@estrode154

Thanks letting us know about the issue that you are experiencing. 

We don't currently offer a replacement remote for the model 3500 Roku Streaming Stick.

Feel free to send me a PM with your Roku account email address and I can get you in touch with our support team for more assistance from there. 

Thanks,
Danny
Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Replacement remote for 3500X streaming stick

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Hi,

Thanks for letting us know about the issue you are experiencing.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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111 Replies
twiceover
Level 11

Re: Replacement remote for 3500X streaming stick

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I believe the Voice Remote #2 on this page is compatible with your roku

https://www.roku.com/accessories
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Community Manager
Community Manager

Re: Replacement remote for 3500X streaming stick

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Thanks for the note. We don't currently offer a supported replacement remote for that device (Streaming Stick model 3500) on our accessories page.

If you are in need of a replacement remote, please reach out to our team at https://support.roku.com/contactus and use the contact us form to inquire about this order related issue and they can assist you with additional options. 

Thanks,
Tanner
Tanner D.
Roku Community Manager

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ammodave
Level 7

Re: Replacement remote for 3500X streaming stick

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ROKU solved my problem by providing a new 3600X with a new remote.  All is well.  Thanks ROKU!
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mattscalici
Level 7

Re: Replacement remote for 3500X streaming stick

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I am having this same issue and cannot find any place on the support page to get help with this issue. Can someone please direct me to exactly where I can go to resolve this issue?
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Community Manager
Community Manager

Re: Replacement remote for 3500X streaming stick

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Hi Matt, 

I replied to your PM. We'll help get you in touch with our support team for further assistance. 

Feel free to review additional options for contacting support at: https://support.roku.com/contactus

Thanks,
Tanner
Tanner D.
Roku Community Manager
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petersattler
Level 7

Re: Replacement remote for 3500X streaming stick

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HELP! I also need a replacement remote for the 3500X. Where did roku send you to find one? All I can find are junk ones on amazon. please help roku!
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Community Manager
Community Manager

Re: Replacement remote for 3500X streaming stick

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@petersattler

Thanks for the note. We don't currently offer a replacement remote for that model of Roku Streaming Stick. You might check out the free Roku mobile app as an alternate option. It has remote control ability built right in. See more here: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-ro...


Thanks,
Tanner

Tanner D.
Roku Community Manager
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jeffrok
Level 12

Re: Replacement remote for 3500X streaming stick

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I'm surprised that the Roku 3600 remote doesn't work with the Roku 3500. Same technology, no?
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Community Manager
Community Manager

Re: Replacement remote for 3500X streaming stick

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The current replacement remote (AL-2) available for model 3600 is not officially supported for use with the model 3500. 

Put simply, the model 3600 is entirely different, newer hardware than the former model. 


Thanks,
Tanner
Tanner D.
Roku Community Manager
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