Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Re: I cant find RC12 replacement remote. HELP!.

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Yes, it is purple 

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Level 20

Re: I cant find RC12 replacement remote. HELP!.

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Its the 3500 roku stick they don't make compatible remotes for it anymore, sorry. That is a very old roku, which isn't going to get the newer channels, a new remote if it were available would cost about $20, where you can purchase a new roku with remote for about $30, cheaper on sale. 

If you want to stay with the 3500 stick, you'll have to go to used market like ebay, but you there are other roku remote models that would work like rc41. And have paired four roku 3 model remotes to the 3500 stick, the headphone jack on the remote doesn't work but the volume keys do, it wll control the volume of your tv by hdmi-cec over the hdmi connector. They include the rc03, rc07, rc08, and the rc19. 

Edmund
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Roku Employee
Roku Employee

Re: I cant find RC12 replacement remote. HELP!.

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@Brandya81 

Thanks for the inquiry.

As @Tivoburkee mentioned, we no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Remote problems

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Hello, I am having the same problem and can’t get through to support. Please can you advise how you solved this issue? Thanks, Gael

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Level 7

Remote Failure 3500

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Hi, I had to reset my Roku 3500X for something minor but now the remote won't pair to it even though it worked fine before. I can't seem to find a replacement remote, is there anything that can be done to salvage it?

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Roku Employee
Roku Employee

Re: Remote problems

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@gael_beverkey 

Thanks for the post.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: Remote Failure 3500

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@aprilj 

Thanks for the post.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku Streaming Stick 3500R remote stopped working

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I had the same problem. If you just change your new wifi network name to the same thing that it was before you changed networks, the ROKU stick will connect right back up and you'll be able to control it with your phone app again.

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Level 8

Re: Roku Streaming Stick 3500R remote stopped working

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That would certainly work unless you needed to reset your stick. Once the reset button is used, you will need a replacement remote. 
FYI, We should all be changing our wifi password on a regular basis. This solution would prevent us from ever changing our password or wifi network names. 

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Level 7

Replacement Remote for 3500X

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I am looking for a replacement remote that will work with 3500X. 

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