Just wanted to add a little clarification here.
IR functionality for Roku player commands is not a feature of the 'Roku Voice Remote' (AL-2) for Streaming Sticks. The IR functionality is only set up to be able to control TV power and volume.
The 'Roku Enhanced Voice Remote' (sold with the current Roku Ultra) does include dual IR/RF functionality for Roku player commands, and would work as you mentioned previously.
You can check out all of our replacement remote options at: https://www.roku.com/products/accessories/
Having the same problem. I go through the support page to find a replacement remote and it's no help. Is there one online I can purchase. My remote just stopped working replaced the batteries and nothing. Tried pairing it but the light won't even turn green. The remote just stopped. Please help
Yes its model number 3500X
"Tivoburkee" wrote:"Chicken" wrote:"rsrn" wrote:"RokuTannerD" wrote:
Thanks for the note here. Follow the steps listed here for help resolving issues with your Streaming Stick remote control: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-ro...
2. You can purchase a replacement Roku Voice Remote for the Streaming Stick (model 3600) here: https://www.roku.com/products/accessories/streaming-stick
Let us know if you need any additional help from there!
Hi, I already tried all the methods and none works. I need to buy a replacement, Solucionado
The 3600 stick and the 3800 sticks I have all will operate using the same 3800 stick remote, it's an enhanced remote with volume control and off button for TV and Roku voice search. So you can buy a new 3800 stick with a remote and use that same remote with your 3600, or just buy the remote for the 3800.
The Ultra Roku remotes might still be infrared (IR), I don't know. The stick remotes are RF(wifi) with an IR blaster for the TV on/off/volume.
Actually the 3800 remote would control a roku ultra via IR for all commands if the 3800 was disconnected. I guess its by product of having any IR on board. Its wifi when the stick is powered, but unplug the power the remote switches to IR for all commands.