The remote for my Roku quit working. The remote I have is a RC12. I've tried all the internet fixes (batteries, repairing, shutting down everything and restarting, etc.) but it just doen't work. Right now I'm using my IPhone as a remote but I'd rather just buy a new remote. I understand the RC12 is RF and most of the available replacements seem to be IR. Can someone recommend a good source for a replacement that isn't shipped from China?
Thanks for letting us know about the issue you are experiencing.
We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.
Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.
Thanks for the note. We don't currently offer a replacement remote for that model of Roku Streaming Stick. You might check out the free Roku mobile app as an alternate option. It has remote control ability built right in. See more here: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-ro...