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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Emacrae81
Level 7
‎01-02-2021 03:46 PM

Replacement not pairing

I followed steps one through four to pair my retirement remote. When I get to step 3: insert batteries, the light begins blinking as soon as I insert batteries and before I press the pairing button. I hold down the pairing button anyways, but still no pairing screen pops up. I went through the steps several times, but still does not get through to pairing. Please help.

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makaiguy
Community Streaming Expert
‎01-03-2021 08:21 AM

Re: Replacement not pairing

The Roku unit itself only looks for a pairing request from the remote when it is first powering up.  Did you unplug the Roku's power then plug it back in before putting the batteries into the remote?   Also, you may need to be right by the Roku at the time -- across the room may be too far away.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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