My USB Wireless Receiver WR001 is damaged. I need to buy a new one and I cannot find it anywhere on Roku.com or online. When I click the link to replacement remotes/accessories in other posts it just takes me to where I can buy the entire Roku again and that’s not what I want. I just want the cord! When I look on amazon I just see regular USB adapters but I need the receiver (model WR001). Where can I purchase a replacement????
@Tivoburkee Maybe I am just not seeing it ... I go to products. I can choose 1) Roku TV 2) Streaming Players or 3) Special Offers. I go to Streaming Players > and all I get are the players, no option to buy just the accessories (cord/remote). I don’t know 🤷🏼♀️
@Tivoburkee thanks for the URL I tried clicking on it, I tried copy and paste it in my web browser ... keeps just opening www.roku.com homepage. Maybe because I am in Canada?!?! I don’t know. It’s like they just don’t want me to buy it haha
@Bevansbunch Thanks for the note here. We don't currently offer replacement accessories directly in that region.
If you need more help, feel free to send me a private message with your Roku's serial number from Settings>System>About, along with your Roku account email address and I'll see what else we can do to help.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
@RokuTannerD I don’t know if it’s my region or what but your user name does not show up when I try to send a PM to you. Weird. Anyways...
The Roku SN: C1383D482004
and it is registered to my parents (I am trying to sort this out for them) email [content removed]
Would it be too much trouble for you to try to PM me with a response as I can see your profile etc but when I try to find you as a user in a PM no results come up and the message can’t be sent. Thank you