Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Bevansbunch
Level 7

Replacement USB Wireless Receiver??!?

My USB Wireless Receiver WR001 is damaged. I need to buy a new one and I cannot find it anywhere on Roku.com or online. When I click the link to replacement remotes/accessories in other posts it just takes me to where I can buy the entire Roku again and that’s not what I want. I just want the cord!  When I look on amazon I just see regular USB adapters but I need the receiver (model WR001). Where can I purchase a replacement????

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22 Replies
Tivoburkee
Level 20

Re: Replacement USB Wireless Receiver??!?

This is for Roku stick plus? Under products> streaming > streaming plus + , you'll find it for $19.99.

Edmund
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Bevansbunch
Level 7

Re: Replacement USB Wireless Receiver??!?

@Tivoburkee  Maybe I am just not seeing it ... I go to products. I can choose 1) Roku TV 2) Streaming Players or 3) Special Offers. I go to Streaming Players > and all I get are the players, no option to buy just the accessories (cord/remote). 
I don’t know 🤷🏼‍♀️ 

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Tivoburkee
Level 20

Re: Replacement USB Wireless Receiver??!?

I couldn't copy the url of the page with my phone, but here it is:

 

https://www.roku.com/products/accessories/streaming-stick

Edmund
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Bevansbunch
Level 7

Re: Replacement USB Wireless Receiver??!?

@Tivoburkee thanks for the URL Smiley Happy I tried clicking on it, I tried copy and paste it in my web browser ... keeps just opening www.roku.com homepage. Maybe because I am in Canada?!?! I don’t know. It’s like they just don’t want me to buy it haha

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Tivoburkee
Level 20

Re: Replacement USB Wireless Receiver??!?

RokuTannerD
Level 19

Re: Replacement USB Wireless Receiver??!?

@Bevansbunch Thanks for the note here. We don't currently offer replacement accessories directly in that region. 

If you need more help, feel free to send me a private message with your Roku's serial number from Settings>System>About, along with your Roku account email address and I'll see what else we can do to help. 

 

Thanks,

Tanner

makaiguy
Level 20

Re: Replacement USB Wireless Receiver??!?

The streaming stick plus requires its own cord which contains the wifi receiver. It's available at the bottom of this page, referred to as a "cable" :
https://www.roku.com/products/accessories/streaming-stick

Don't know if being in Canada is a problem.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Bevansbunch
Level 7

Re: Replacement USB Wireless Receiver??!?

@RokuTannerD I don’t know if it’s my region or what but your user name does not show up when I try to send a PM to you. Weird. Anyways...

The Roku SN:  C1383D482004

and it is registered to my parents (I am trying to sort this out for them) email [content removed]

Would it be too much trouble for you to try to PM me with a response as I can see your profile etc but when I try to find you as a user in a PM no results come up and the message can’t be sent. Thank you Smiley Happy

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RokuTannerD
Level 19

Re: Replacement USB Wireless Receiver??!?

@Bevansbunch  Thanks for the information. I will follow up directly to continue assisting you. 

 

Cheers,

Tanner

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