Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Clikcar
Level 7

Re: Replacement USB Wireless Receiver??!?

I found this post while trying to find a way to purchase the Wr001 cord for our streaming stick+. I called the customer service number and spoke to Norman. He advised me that Roku does not ship to Canada. I would need to have it shipped to an American address and then have it shipped to me.

It sucks that Roku doesn't ship to Canada even though they sell their products internationally.

We really enjoy using the Roku streaming stick and are saddened not to be able to continue to use it. If we can't find a way to purchase the cord, we'll have to go with another company for their streaming device. 

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SheridanDallas
Level 7

Re: Replacement USB Wireless Receiver??!?

Hi, I also need a replacement advanced wireless receiver and live in Canada. Please help. 

Sheridan.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Replacement USB Wireless Receiver??!?

@SheridanDallas

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Snoopy6015
Level 7

Re: Replacement USB Wireless Receiver??!?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Replacement USB Wireless Receiver??!?

@Snoopy6015

Thanks for the post.

Please see my previous response and I'll be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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JMedlin
Level 7

Re: Replacement USB Wireless Receiver??!?

Looking for the same cable. Ran across your chat. Link works and sent me to the right place to order. Thanks!!

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