My USB Wireless Receiver WR001 is damaged. I need to buy a new one and I cannot find it anywhere on Roku.com or online. When I click the link to replacement remotes/accessories in other posts it just takes me to where I can buy the entire Roku again and that’s not what I want. I just want the cord! When I look on amazon I just see regular USB adapters but I need the receiver (model WR001). Where can I purchase a replacement????
@Tivoburkee Maybe I am just not seeing it ... I go to products. I can choose 1) Roku TV 2) Streaming Players or 3) Special Offers. I go to Streaming Players > and all I get are the players, no option to buy just the accessories (cord/remote). I don’t know 🤷🏼♀️
@Tivoburkee thanks for the URL I tried clicking on it, I tried copy and paste it in my web browser ... keeps just opening www.roku.com homepage. Maybe because I am in Canada?!?! I don’t know. It’s like they just don’t want me to buy it haha
@Bevansbunch Thanks for the note here. We don't currently offer replacement accessories directly in that region.
If you need more help, feel free to send me a private message with your Roku's serial number from Settings>System>About, along with your Roku account email address and I'll see what else we can do to help.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
@RokuTannerD I don’t know if it’s my region or what but your user name does not show up when I try to send a PM to you. Weird. Anyways...
The Roku SN: C1383D482004
and it is registered to my parents (I am trying to sort this out for them) email [content removed]
Would it be too much trouble for you to try to PM me with a response as I can see your profile etc but when I try to find you as a user in a PM no results come up and the message can’t be sent. Thank you