Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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PL_9
Level 7

Replacement Roku remote won't pair properly

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Hello,

I need your help with a replacement remote [Roku Standard IR Remote - RC483]. The down arrow of the original remote stopped working and a replacement remote was purchased (on 06/27) to service Roku Stick serial #5S56AM415832. Neither the original or replacement remote had a pairing button or red light. I have done the Roku plug/unplug to attempt a pairing. No luck. Any help would be appreciated.

Thank you. 

-Preena

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Tivoburkee
Community Streaming Expert

Re: Replacement Roku remote won't pair properly

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Then the $19.99 Voice Remote will work. 

https://www.roku.com/products/accessories/player

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: Replacement Roku remote won't pair properly

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Sorry but you bought the wrong remote if you have roku stick, it only uses a wifi remote, and yes it needs to have a pairing button in the battery compartment. A IR remote like the simple remote is useless on a roku stick. 

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: Replacement Roku remote won't pair properly

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If this is a purple roku stick, then there is no replacement remote for it anymore. 

Edmund
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PL_9
Level 7

Re: Replacement Roku remote won't pair properly

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Thank you for your response. 

Can you guide me to the correct remote? I looked up the Roku website before purchasing. I don't want to make a mistake again. Do you suggest I should get the #voiceremote?

 

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Tivoburkee
Community Streaming Expert

Re: Replacement Roku remote won't pair properly

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Is the roku stick purple in color? What is the model number of your stick?

Edmund
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PL_9
Level 7

Re: Replacement Roku remote won't pair properly

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Roku Stick serial #5S56AM415832

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Tivoburkee
Community Streaming Expert

Re: Replacement Roku remote won't pair properly

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That number may mean something to an roku employee, but to me its meaningless. Answer the question is the roku stick purple or black in color?!!!! The model number is either 3500, 3600, 3800, and or 3810.

Edmund
Roku Community Streaming Expert

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PL_9
Level 7

Re: Replacement Roku remote won't pair properly

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No. The roku stick is not purple in color. 

IMG_5356.jpg

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Tivoburkee
Community Streaming Expert

Re: Replacement Roku remote won't pair properly

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Then the $19.99 Voice Remote will work. 

https://www.roku.com/products/accessories/player

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: Replacement Roku remote won't pair properly

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@PL_9 wrote:

No. The roku stick is not purple in color. 

IMG_5356.jpg


The top line of text says it is a Model 3600X.

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