Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Replacement Roku remote won't pair properly

Jump to solution

Hello,

I need your help with a replacement remote [Roku Standard IR Remote - RC483]. The down arrow of the original remote stopped working and a replacement remote was purchased (on 06/27) to service Roku Stick serial #5S56AM415832. Neither the original or replacement remote had a pairing button or red light. I have done the Roku plug/unplug to attempt a pairing. No luck. Any help would be appreciated.

Thank you. 

-Preena

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Level 19

Re: Replacement Roku remote won't pair properly

Jump to solution
0 Kudos
9 Replies
Highlighted
Level 19

Re: Replacement Roku remote won't pair properly

Jump to solution

Sorry but you bought the wrong remote if you have roku stick, it only uses a wifi remote, and yes it needs to have a pairing button in the battery compartment. A IR remote like the simple remote is useless on a roku stick. 

Edmund
0 Kudos
Highlighted
Level 19

Re: Replacement Roku remote won't pair properly

Jump to solution

If this is a purple roku stick, then there is no replacement remote for it anymore. 

Edmund
0 Kudos
Highlighted
Level 7

Re: Replacement Roku remote won't pair properly

Jump to solution

Thank you for your response. 

Can you guide me to the correct remote? I looked up the Roku website before purchasing. I don't want to make a mistake again. Do you suggest I should get the #voiceremote?

 

0 Kudos
Highlighted
Level 19

Re: Replacement Roku remote won't pair properly

Jump to solution

Is the roku stick purple in color? What is the model number of your stick?

Edmund
0 Kudos
Highlighted
Level 7

Re: Replacement Roku remote won't pair properly

Jump to solution

Roku Stick serial #5S56AM415832

0 Kudos
Highlighted
Level 19

Re: Replacement Roku remote won't pair properly

Jump to solution

That number may mean something to an roku employee, but to me its meaningless. Answer the question is the roku stick purple or black in color?!!!! The model number is either 3500, 3600, 3800, and or 3810.

Edmund
0 Kudos
Highlighted
Level 7

Re: Replacement Roku remote won't pair properly

Jump to solution

No. The roku stick is not purple in color. 

IMG_5356.jpg

0 Kudos
Highlighted
Level 19

Re: Replacement Roku remote won't pair properly

Jump to solution
0 Kudos
Highlighted
Level 17

Re: Replacement Roku remote won't pair properly

Jump to solution

@PL_9 wrote:

No. The roku stick is not purple in color. 

IMG_5356.jpg


The top line of text says it is a Model 3600X.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi