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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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mlcoolc
Level 7
‎11-10-2020 06:47 PM

Replacement Roku Remote - Not Working - How to Get Replaced?

Hello!  I purchased a replacement Roku remote at the end of March. It stopped working about 6 weeks ago. I thought it was a battery issue, but tonight I ran through all of the troubleshooting steps I found online, and it's simply not working. I've tried 3 sets of batteries, and the pairing light does not light up, nor does the red light under the power button at the top of the remote... it's simply no longer responding. Looking to see what I need to do to get the remote replaced. Thanks in advance!

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2 REPLIES 2\
renojim
Community Streaming Expert
‎11-10-2020 08:49 PM

Re: Replacement Roku Remote - Not Working - How to Get Replaced?

Try:  https://support.roku.com/article/208757058-Step-by-step-instructions-for-returns-and-warranty-replac...

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RokuDanny-R
Roku Employee
Roku Employee
‎11-11-2020 11:41 AM

Re: Replacement Roku Remote - Not Working - How to Get Replaced?

@mlcoolc 

Thanks for the inquiry.

Please feel free to send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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