Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
nlhine
Level 7

Replacement Remote UK

PLEASE HELP. I feel so let down. My streaming plus stick enhanced remote has a fault and ROKU are saying that because of where I live (the UK) they can’t send me a new one, even if I’m willing to pay. How do I get a replacement? Will a normal IR one work? I can get an IR one off eBay or Amazon but I don’t want to buy something that isn't compatable. I can’t use the mobile app regularly as I have a small child and can’t let him use my phone. I’m feeling very upset and frustrated by this and can’t believe ROKU cannot send one to the UK. If anyone has any links to a compatible remote that would be great. The model is 3810EU Roku Streaming Stick +. 

Labels (1)
0 Kudos
1 Reply
Tivoburkee
Community Streaming Expert

Re: Replacement Remote UK

Sorry but IR remote will not work on any roku stick, no IR pick up sensor, just wifi remotes. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos