PLEASE HELP. I feel so let down. My streaming plus stick enhanced remote has a fault and ROKU are saying that because of where I live (the UK) they can’t send me a new one, even if I’m willing to pay. How do I get a replacement? Will a normal IR one work? I can get an IR one off eBay or Amazon but I don’t want to buy something that isn't compatable. I can’t use the mobile app regularly as I have a small child and can’t let him use my phone. I’m feeling very upset and frustrated by this and can’t believe ROKU cannot send one to the UK. If anyone has any links to a compatible remote that would be great. The model is 3810EU Roku Streaming Stick +.