Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Fabiola1
Level 7

Replace remote control

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How can I order a remote control for my Roku TV? My kids lost it and can find the remote so I need a replacement

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RokuDanny-R
Roku Employee
Roku Employee

Re: Replace remote control

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@Fabiola1 

Thanks for the inquiry.

As @Tivoburkee mentioned, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Community Streaming Expert

Re: Replace remote control

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You have order it through the tv manufacturer, roku just supplies OS for tv. The only remote roku sells that would work on roku tv's are wifi roku tv voice remotes. They don't sell roku tv IR remotes at all. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Replace remote control

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@Fabiola1 

Thanks for the inquiry.

As @Tivoburkee mentioned, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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1scally
Level 7

Re: Replace remote control

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How do I get a replacement remote for Roku premier in the UK. I've lost it somewhere and can't find a genuine replacement anywhere online The links you post here also do not got to any options which enable me to order a replacement or to speak to customer services at Roku. Please advise.

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