Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ruckers
Level 7

Remote works on TV, not Roku

I have 2 Roku remotes that stopped working to control the actual Roku. They work on the TV itself (Samsung), turning it off/on, volume and mute. But the arrow keys, Netflix, Hulu, etc. buttons, home button, etc. all don't work. This is on a Streaming Stick+. I swapped it for my Express+. Same thing with those 2 remotes, no change. I paired the remote from the Express with the Streaming Stick, same result. So I put the Express in my TV, the remote that was originally with it works fine with it in this TV. So I put the Streaming Stick in the TV that used to have my Express in it, and the original "faulty" remote works. Both TV's are Samsung, I'm confused. Anyone else experience this? 

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6 Replies
DBDukes
Community Streaming Expert

Re: Remote works on TV, not Roku

@ruckers 

We need to find out what Roku you have. We need the model numbers: Settings > System > About

[removed out of date info]

On your TV with the Streaming Stick+ (model 3810 perhaps?) do you actually see the Roku menu? I'm assuming you are since you said you paired the remote, but you did not explicitly state that. And, of course, pairing with and Express is impossible, so I'm wanting to be very sure what the situation is.

What I'm about to say next is not intended as a solution, but as a troubleshooting step to determine the details of the issue. Can you see the Stick+ via the Roku app on your mobile device? It has a built in remote functionality that can control a Roku, if it can see the Roku on your network.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Patrick225
Level 7

Re: Remote works on TV, not Roku

Purchased a RC-MC1 voice remote pro recently and paired it to a Roku Streaming Stick + . It has been working fine until today at 11:30am  7-18. I was using headphones connected to remote then suddenly no sound. The remote also would not select/display/operate any Roku functions.  It would still control volume and power on TV.  I also have an older remote paired to this streaming stick but it continued to work fine.

  So I presume RC-MC1 remote became completely unpaired from Roku stick.  Everything I could find on web said remove batteries etc.  to pair.  I see no way to  remove batteries from this thing, its rechargeable, no access.

  Fix: Unplug power to streaming stick and wait for a minute.  Press pairing button on back bottom of remote till light starts flashing. Plug streaming stick back in.  After a few seconds  (pairing remote is displayed) Follow prompts.  It's working fine now.  Hope it doesn't happen again!  Don't know if this works on older remotes with pairing button on inside.

Patrick

 

 

StreamerUser
Community Streaming Expert

Re: Remote works on TV, not Roku


@DBDukes wrote:

@ruckers 

We need to find out what Roku you have. We need the model numbers: Settings > System > About

Yes, I read what you wrote, but that's not quite right. You cannot pair a remote to the Express or Express+. You can to the Express 4K (3940) and the Express 4K+ (3941). Express 4K is not the same as Express. The similarity of names of models can cause much confusion, so the model number is the way to know what devices you have.

On your TV with the Streaming Stick+ (model 3810 perhaps?) do you actually see the Roku menu? I'm assuming you are since you said you paired the remote, but you did not explicitly state that. And, of course, pairing with and Express is impossible, so I'm wanting to be very sure what the situation is.

What I'm about to say next is not intended as a solution, but as a troubleshooting step to determine the details of the issue. Can you see the Stick+ via the Roku app on your mobile device? It has a built in remote functionality that can control a Roku, if it can see the Roku on your network.


@DBDukesYou can in fact pair remotes to Express/Express+ models (I have one paired to a 3910):

https://support.roku.com/article/360010940514

Does my Roku device support a voice remote?

Voice search and voice control is supported on all Roku devices shipped since 2017, along with several older devices. A quick way to confirm if you are already using a Roku voice remote with your Roku streaming device is to look on your remote for a voice button that has either a microphone icon microphone icon on Roku mobile app (on newer remotes) or a magnifying glass icon magnifying glass icon on Roku mobile app (on older remotes).

Sample of Roku voice remotes with either a microphone or magnifying glass button

If you see a voice button, you can press and hold it to use push-to-talk voice commands with your Roku device. For detailed instructions, learn how you can use push-to-talk voice to search and control your Roku device.

If you do not see a voice button, you may want to use the Roku mobile app to issue voice commands. Or, you may want to upgrade to a Roku voice remote after confirming that your Roku device supports Roku Voice and can be controlled with a Roku voice remote (such as a Roku Voice Remote, Roku Enhanced Voice Remote, or Roku Voice Remote Pro). To find the model of your device, go to the home screen and select Settings > System > About.

Device Model

 Roku TV™  all models 
 Roku Streambar™  9102 
 Roku Streambar Pro  9101R2 
 Roku Smart Soundbar  9101 
 onn.™ • Roku Smart Soundbar  9100 
 Roku Express  3900, 3930 
 Roku Express+  3910, 3931 
 Roku HD  3932 
 Roku Express 4K  3940 
 Roku Express 4K+  3941 
 Roku Streaming Stick®  3600, 3800 
 Roku Streaming Stick+  3810, 3811 
 Roku Premiere  3920, 4620 
 Roku Premiere+  3921, 4630 
 Roku Ultra  4640, 4660, 4661, 4670, 4800 
 Roku Ultra LT  4662 
 Roku 2  4210 
 Roku 3  4200, 4230 
 Roku 4  4400 
  • Note: Some older Roku devices not included in the list above may support limited voice capabilities.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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DBDukes
Community Streaming Expert

Re: Remote works on TV, not Roku

@StreamerUser 

Thanks for the info. That's twice in the last 24 hours I've provided out of date info. I may need to step back for a bit and get caught up.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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ruckers
Level 7

Re: Remote works on TV, not Roku

Thanks for the updates so far, unfortunately what @Patrick225 said has not worked for me. I tried all the versions of taking the batteries out, repairing and unplugging the Roku to no avail.

My models:

Express+ = 3931 (as noted, comes with a pairable remote)

Streaming Stick+ = 3810

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Patrick225
Level 7

Re: Remote works on TV, not Roku

Well, worth a try right.