Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Tonto1207
Level 7

Remote works intermittently

Purchased 5/7/2021 RTRQ6522 and the remote works intermittently. Have changed batteries and done the repairing. How can I fix this ?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Premiere+ remote stops working intermittently

Hello @Tonto1207

Thanks for letting us know about the issue you're experiencing.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be located by navigating to Settings > System > About or at the back of the device itself. 

However, if it's a Roku TV remote, please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to their support team to report the issue and for further help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

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