I purchased two Roku Streaming Stick+ today intending to install them on my two TVs. I installed the first one and the remote paired and the voice command and keys all work, but I get no sound on the TV. The volume on the TV is turned up. I went through the suggested fixes, even taking the second remote and pairing it with the TV, but I get the same results. Frustrating that I see the channels and can watch a show but have no volume. Ideas on how to correct this situation??
I do that and it gives me the "do you hear music?" message. I do not so I press "no" and my only choices are "try again" or "cancel". Do I need to wait for a specified period of time to see if the music starts?
Do you have any remote that controls the tv volume? It has to be already set to level you actual hear the music if its down to zero or muted and you don't have a remote to control it you're out of luck? There should be volume keys on the tv itself?
The TV remote controls the volume and it is already set at a high enough volume to be heard well enough. I also adjusted the volume from the TV itself. I have tried adjusting the volume on the Roku remote but that does not seem to make a difference.
I installed the second Roku on my other TV and it went well, complete with volume. I suspect there is something causing the problem on the first TV but I have no idea how to track that down. Any ideas?