Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Pretzel_Basket
Level 7

Remote wont Pair - Instead screams like a banshee

I have been seeing a lot of remote pairing issues both here and the subreddit for Roku but doesn't seem like anyone has a fix.  Power cycling does not resolve, already swapped out fresh batteries.  A few seconds after hitting the pairing button the remote starts whining a high pitched tone.  Tried in my standard remote and my voice remote and both make similar noises and fail to pair. Seems like there was a recent software update that fouled some people up and I guess I am caught in that too.  Hoping someone from technical can advise. Roku Ultra (4660, 4661, 4662 series) 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote wont Pair - Instead screams like a banshee

@Pretzel_Basket

Thanks for the post and reaching out and providing me with your information in a PM.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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