Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Meggo29
Level 7

Remote won’t work

My remote works for a about a week and then stops. I can reset the whole system but doing that weekly is a huge pain. The sound and power button always works on my remote but anything else doesn’t.

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3 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Remote won’t work

Hi @Meggo29,

Thanks for the post.

You'll want to start here to troubleshoot issues with your wireless remote: How do I resolve problems with my Roku® enhanced "point ...
Restarting your Roku device, and your wireless router/modem is a great first step. Replacing the batteries in your remote can help. Changing the wireless broadcast channel on your wireless router, to one that isn't in use by another nearby wireless network, can reduce wireless interference and be extremely effective in improving remote functionality.  

Please try doing this and see if it helps with what you're experiencing.

Thanks,

Mary

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Meggo29
Level 7

Re: Remote won’t work

I have done all of that. After repairing the remote it works for a little while then stops again. The volume and power buttons always work but nothing else will. 

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DBDukes
Level 15

Re: Remote won’t work


@Meggo29 wrote:

I have done all of that. After repairing the remote it works for a little while then stops again. The volume and power buttons always work but nothing else will. 


What Roku device do you have (include the model number)?

What remote do you have (model number is in the battery compartment)?

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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