Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Radon1818
Level 7

Remote won’t stop scrolling

My remote scrolls endlessly and won’t let me select anything on my Roku streaming stick. This just started happening. Restarting the device and changing the remote batteries doesn’t help. There are no other remotes around the tv. Any suggestions? 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote won’t stop scrolling

Hi @Radon1818

Thanks for the post.

Please be aware that the Roku Streaming Stick (3600) is an older Roku device that is no longer under warranty. It's possible that the remote may simply be on its way out. If you need a replacement remote for your Roku stick, you can purchase a compatible remote on our Products page here.

You can also use the Roku mobile app as a remote. Here's a link to know how it works: How do I install the Roku® mobile app?

I hope this helps!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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