The batteries in my remote died, so I switched to brand new batteries. The remote will not pair. I did all of the things suggested (took out batteries, unplugged roku, put batteries back in and held the sync button…etc). The green light never comes on. I’ve done all possible restarts multiple times. This is a new set up as this is the first time I’ve had to replace the batteries so I feel like this shouldn’t be an issue. I have my old remote and when I go to settings and remotes it says my remote is asleep, but nothing I do “wakes it up”. This is very annoying because I could just use my old remote but then I also need my tv remote for power and volume. It’s just a hassle.
It’s a Roku Ultra with the voice operated remote. My old remote, which is just a standard IR remote. The old one works, but the voice you have to pair and when I hold the button the light never comes on. It had been working fine 10mins before I decided to change the batteries because they were at 0%.