Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Rosie1974
Level 7

Re: Remote won't pair with device

I have a sanyo tv with no remote does not give me the option for a sanyo tv brand 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote won't pair with device

@Rosie1974

Thanks for the post.

If you are trying to pair your Roku device remote to your Sanyo TV and are not able to detect the brand that your TV is using, we would recommend connecting your Roku device to an alternate wireless network, such as a mobile hotspot, to see if you are able to see your brand TV during the pairing process.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Koppe
Level 7

Re: Remote won't pair with device

Was there a solution to this? Experiencing same problem as the others.

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RokuMary-F
Roku Employee
Roku Employee

Re: Remote won't pair with device

Hi @Koppe,

Thanks for reaching out to the Roku community!

Can you please provide us with more specific information about the issue you are experiencing? What Roku model device are you using? What troubleshooting steps have you taken so far to try to resolve the issue? 

In addition, have you tried running the steps on this link to get your remote back up and running? How to fix your Roku® voice or simple remote that is not working | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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