Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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fsaemi
Level 7

Remote won't pair with device

I've got a Roku streaming stick+ (model 3810X) that won't pair with its remote.

I am powering the device via an external USB power source (not through my TV's USB port). I turn the device and TV on. During the purple boot sequence, I insert batteries into the remote. The remote's green LED immediately begins blinking--even before I press the tiny button on the back. However, the remote and stick do not pair. In fact, the stick completes booting and prompts me to "pair my remote" by removing the cover and pressing the black button.

 

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2 REPLIES 2\
fsaemi
Level 7

Re: Remote won't pair with device

Moderators, the USB cord I was using broke and embedded a piece inside the Roku stick. Now I cannot even plug the stick into the TV's USB port via the provided adapter.

I will just buy a new stick. Please do as you will on this thread.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote won't pair with device

Hi @fsaemi

Thanks for letting us know about the issue you're experiencing.

Please reply here with the serial number of the affected Roku device. It can be found at the back of the stick itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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