Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Remote won’t control volume and is there no mute button

I just posted and now have hd quality, but the remote won’t control volume. Everything else works fine. Is there no mute button or how do you mute. The fire stick which I hated had a mute button 

0 Kudos
2 Replies
Highlighted
Level 19

Re: Remote won’t control volume and is there no mute button

New Roku's are shipping with remote with Mute Key, which just released least year, if its old stock it could come with remote without a mute key. The Tv controls like power and volume are only on wifi remotes, they have to be programmed for the tv to work:

 

settings> remote & devices> remotes> remote in use> program tv controls

Edmund
0 Kudos
Highlighted
Level 21

Re: Remote won’t control volume and is there no mute button


@Murren wrote:

I just posted and now have hd quality, but the remote won’t control volume. Everything else works fine. Is there no mute button or how do you mute. The fire stick which I hated had a mute button 


What model Roku player do you have? The older remotes with volume could only control the volume via CEC. They were not IR capable for configuring to control a TV. My Ultra 4640 has such a remote, and it controls my Yamaha AVR volume without a problem. But it too has no mute button. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos