Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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KML
Level 7

Remote will not pair with tv.

My Roku 4K+ remote will not pair with my tv. When it tells me to enter the tv brand, it doesn’t matter what letter I type, it says unknown. So, I can’t control the volume nor the on/off for the tv. I have to use the tv remote for that and the Roku remote to change channels. Not what I expected.

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makaiguy
Community Streaming Expert

Re: Remote will not pair with tv.

Some have reported that by connecting to another network while setting up their remote for their TV, for instance their phone's wifi hotspot, it enables the TV brand to be recognized so the setup can complete.  Once the remote is successfully set up for the TV, you can then return to your normal home network.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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KML
Level 7

Re: Remote will not pair with tv.

Tried that and still the same. Will not pair with the tv. I think it is a software issue with Roku. I will just use two remotes and hope the glitch gets fixed soon.

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