Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Yokercito
Level 7

Remote weird volume issues

Hello!
When i press the OK button or Down arrow button while selecting stuff the volume goes up. 

how can i fix this?

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Remote weird volume issues

@Yokercito

Thanks for the post and letting us know about the issue you are experiencing.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass along the information to our Support team to assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Yokercito
Level 7

Re: Remote weird volume issues

Hello!

 

serial is X001001R22JV

the issue sometimes goes away by itself only to return again. Restarting the system doesn’t help.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote weird volume issues

@Yokercito

Thanks for the information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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