Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Shipthebanjos
Level 7

Remote was controlling receiver perfectly, now it’s not???

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I have a Denon AVR-X1500H receiver hooked up to my TV. I bought the enhanced roku remote and it was a breeze to set up and it worked perfectly off the bat.

Then I moved and set my system up exactly as it was before (I took a picture to verify) and now I can’t get the remote to control the volume or power of my TV.

I feel like I’ve exhausted my options at this point. I’ve reset the roku countless times. Reset my receiver. Tested all connections. I even connected the roku directly to my TV with the HDMI and re-established that connection, which worked.  Then when I tried to set it back up with my receiver it doesn’t sync.

Is it time to return it and try another remote? 

1 Solution

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Tivoburkee
Level 21

Re: Remote was controlling receiver perfectly, now it’s not???

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No roku remote controls a AV receiver or soundbar directly, it only controls tv's. Its the tv that controls the audio gear by hdmi-cec. Go into the menu of the tv and refresh the hdmi devices attached to it, then it should list all cec devices plugged in. 

Edmund

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7 Replies
Tivoburkee
Level 21

Re: Remote was controlling receiver perfectly, now it’s not???

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No roku remote controls a AV receiver or soundbar directly, it only controls tv's. Its the tv that controls the audio gear by hdmi-cec. Go into the menu of the tv and refresh the hdmi devices attached to it, then it should list all cec devices plugged in. 

Edmund

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Shipthebanjos
Level 7

Re: Remote was controlling receiver perfectly, now it’s not???

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That worked perfectly!! Thank you so much. You just saved my sanity

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JoC
Level 7

Re: Remote was controlling receiver perfectly, now it’s not???

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OMG, THANK YOU! I had the same problem after 7 months of it working perfectly, and I was ready to throw my Roku remote out the window. 

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Dogtag114
Level 7

Re: Remote was controlling receiver perfectly, now it’s not???

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Worked for me too.  On an older tv it’s called HDMI audio control or similar.

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bug99
Level 7

Re: Remote was controlling receiver perfectly, now it’s not???

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To be clear, is the Roku device connected to the AV receiver, and the TV display connected to the output of the AV Receiver, and the Roku device is configured to control the TV brand and model audio (which is disabled), but when a volume or mute is sent by the remote, it actually controls the AV receiver with a back command signal from the TV over the HDMI cable, not loosing any surround detail?

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prosete1
Level 7

Re: Remote was controlling receiver perfectly, now it’s not???

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Well, I had hoped the HDMI-CEC control enabled by setting up AnyNet+ on my Samsung TV would have worked, but it didn't. I had the same problem as the OP: My Roku remote controlled my Yamaha a/v, Samsung TV, and Roku -- until it stopped. Now it won't affect the Yamaha a/v at all although my Samsung has the AnyNet+ activated as suggested via its Setup app. My Roku is connected to one of my Yamaha a/v HDMI ports and its HDMI Out is connected to one of my Samsung's HDMI ports. I also tried inputting the a/v to the Samsung's ARC HDMI port but no luck there either. There has to be something I'm not doing right -- or it's a greater problem with the 2020 version of the Roku Ultra I now have.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote was controlling receiver perfectly, now it’s not???

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@prosete1

Thanks for the post.

Please be aware that Roku device remotes do no support AVR controls, only TV power and volume.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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