Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Shipthebanjos
Level 7

Remote was controlling receiver perfectly, now it’s not???

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I have a Denon AVR-X1500H receiver hooked up to my TV. I bought the enhanced roku remote and it was a breeze to set up and it worked perfectly off the bat.

Then I moved and set my system up exactly as it was before (I took a picture to verify) and now I can’t get the remote to control the volume or power of my TV.

I feel like I’ve exhausted my options at this point. I’ve reset the roku countless times. Reset my receiver. Tested all connections. I even connected the roku directly to my TV with the HDMI and re-established that connection, which worked.  Then when I tried to set it back up with my receiver it doesn’t sync.

Is it time to return it and try another remote? 

1 Solution

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Tivoburkee
Level 21

Re: Remote was controlling receiver perfectly, now it’s not???

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No roku remote controls a AV receiver or soundbar directly, it only controls tv's. Its the tv that controls the audio gear by hdmi-cec. Go into the menu of the tv and refresh the hdmi devices attached to it, then it should list all cec devices plugged in. 

Edmund

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5 Replies
Tivoburkee
Level 21

Re: Remote was controlling receiver perfectly, now it’s not???

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No roku remote controls a AV receiver or soundbar directly, it only controls tv's. Its the tv that controls the audio gear by hdmi-cec. Go into the menu of the tv and refresh the hdmi devices attached to it, then it should list all cec devices plugged in. 

Edmund

View solution in original post

Shipthebanjos
Level 7

Re: Remote was controlling receiver perfectly, now it’s not???

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That worked perfectly!! Thank you so much. You just saved my sanity

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JoC
Level 7

Re: Remote was controlling receiver perfectly, now it’s not???

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OMG, THANK YOU! I had the same problem after 7 months of it working perfectly, and I was ready to throw my Roku remote out the window. 

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Dogtag114
Level 7

Re: Remote was controlling receiver perfectly, now it’s not???

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Worked for me too.  On an older tv it’s called HDMI audio control or similar.

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bug99
Level 7

Re: Remote was controlling receiver perfectly, now it’s not???

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To be clear, is the Roku device connected to the AV receiver, and the TV display connected to the output of the AV Receiver, and the Roku device is configured to control the TV brand and model audio (which is disabled), but when a volume or mute is sent by the remote, it actually controls the AV receiver with a back command signal from the TV over the HDMI cable, not loosing any surround detail?

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