I have a new Sony TV and a new Roku Express4K+. When I use the Roku remote and I try to increase or lower the volume, the volume won't stop - it keeps increasing to the max until you push to lower it, then it just keeps going down until the sound is off. It will not stop moving in either direction, and I have to keep reversing it so it doesn't blow out my TV speakers when it's raising the volume. What can I do to fix this?
I had Sony Support to reprogram my TV remote; but it didn't make sense to Sony or myself that this is an issue with the Sony TV remote. And sure enough, we re-programmed the Sony TV remote, and turned on the Roku and it immediately took control of everything when I touched the volume button. Sony believes it's a bad Roku remote, so what do I need to do to replace it?