We had to do a hard reset on our internet today. Our Roku is now NOT connected to the internet and our remote will NOT work. Would it be best to get a new one or what? We have tried everything possible.
A roku stick doesn't accept a hdmi cable, because it has hdmi connector built in, so the express is not considered a stick. If it were a true stick it only accepts wifi remote, after a factory reset you have to pair the wifi remote to the roku stick. A express comes with a IR remote, no pairing needed it just works as long as it has line of sight to the front of the roku.
Okay. Thank you. I think buying a new remote will work then. The roku express pulls up but we can do anything. If we buy a new one will it connect to our old roku automatically? The problem is our device is not set up with the new internet name so there for its acting as if there’s no connection at all.
Yes, a new roku IR remote will just work and you will be able to set up the internet network and password. It doesn't have to be a true roku remote, get a cheap universal remote with roku listed, benefit is it will control the tv as well. Go to target or dollar store.