Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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JonesHomestead6
Level 7

Remote trouble and Roku trouble

We had to do a hard reset on our internet today. Our Roku is now NOT connected to the internet and our remote will NOT work. Would it be best to get a new one or what? We have tried everything possible. 

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Tivoburkee
Community Streaming Expert

Re: Remote trouble and Roku trouble

Do you have roku remote at all? What kind of roku do you have, purple stick, black stick, roku tv, or roku console? Did you factory reset the roku as well? 

Edmund
Roku Community Streaming Expert

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JonesHomestead6
Level 7

Re: Remote trouble and Roku trouble

Yes, we have reset the Roku as well. We have the black stick, so I’m assuming a Roku express. 

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Tivoburkee
Community Streaming Expert

Re: Remote trouble and Roku trouble

A roku stick doesn't accept a hdmi cable, because it has hdmi connector built in, so the express is not considered a stick. If it were a true stick it only accepts wifi remote, after a factory reset you have to pair the wifi remote to the roku stick. A express comes with a IR remote, no pairing needed it just works as long as it has line of sight to the front of the roku. 

Edmund
Roku Community Streaming Expert

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JonesHomestead6
Level 7

Re: Remote trouble and Roku trouble

Okay. Thank you. I think buying a new remote will work then. The roku express pulls up but we can do anything. If we buy a new one will it connect to our old roku automatically? The problem is our device is not set up with the new internet name so there for its acting as if there’s no connection at all. 

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Tivoburkee
Community Streaming Expert

Re: Remote trouble and Roku trouble

Yes, a new roku IR remote will just work and you will be able to set up the internet network and password. It doesn't have to be a true roku remote, get a cheap universal remote with roku listed, benefit is it will control the tv as well. Go to target or dollar store.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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