We got an upgrade offer for a discount because our Roku is too old... I compared the new devices on the website and decided on the Express+ According to the website this device is supposed to come with a remote that is voice control, can control the tv, etc...the remote that came in the box is the basic remote without the extra features. I double checked the website tonight and sure enough the Express+ should have the upgraded remote. I’ve tried contacting Roku and keep getting routed back to the community pages. Any ideas????
Sorry, but no, the offer is for 2018 express + that comes with IR only remote, no voice search, or tv power & volume. Not that 2018 express + can't be used with remote with those features, its just not included.
And 2019 express + with upgraded remote is a Walmart exclusive.
Hmmm...my offer says absolutely NOTHING about it being the Express+ 2018...that really makes me upset. The “compare” tool says NOTHING about it being a “Walmart exclusive”. Wish I could actually speak with someone from Roku. Not happy. I would have used my discount coupon on a different model. **bleep** business practice.