Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 8

Remote stops working and is filled with white residue (Not from battery corosion)

Bought Roku stick+ Jan 24. Replaced batteries three times. Each time when opening remote it first appeared to be batteries corroding. Upon battery inspection, batteries are intact, not leaking (and new and fresh), but the white powdery residue seems to be interfering with the connection between battery and remote, as it is everywhere. What is wrong with the remote components that would make this happen? We are going through batteries very quickly, and I am not confident that the white residue won't eventually harm the remote beyond repair. I have my receipt and would like a new remote.

0 Kudos
1 REPLY 1\
Community Streaming Expert

Re: Remote stops working and is filled with white residue (Not from battery corosion)


Those batteries are no longer any good. From Panasonic:

This is electrolyte (potassium hydroxide) which reacted with O2 to form Potassium Carbonate. In this condition the battery is no longer usable. Potassium carbonate is a very strong alkaline and water soluble material. If there is skin contact there is a chance of chemical burns.

The stuff can harm the remote and it can harm you.

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos