Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote stopped working

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My roku remote up and quit working. I’ve changed batteries and all, not even the pairing button responds. Is there a fix for this? Can it be replaced?

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Roku Employee
Roku Employee

Re: Remote stopped working

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@Bjzipfel03 

Thanks for the inquiry.

We would first recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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18 Replies
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Roku Employee
Roku Employee

Re: Remote stopped working

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@Bjzipfel03 

Thanks for the inquiry.

We would first recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Remote stopped working

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My remote also is not working. My Roku is a 3800X.  Batteries are good.  Green light won't light up when trying out pairing.  TV screen shows Roku screen but remote is no longer controlling it.

John A

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Roku Employee
Roku Employee

Re: Remote stopped working

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@SWBadger 

Thanks for the post.

As stated in my previous post, we would first recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Remote stopped working

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I have the same issue, but how do I send a PM, where is that located?

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Level 18

Re: Remote stopped working

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click on name, view profile, scroll down on the right is a purple box to send a PM.

Edmund
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Re: Remote stopped working

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Ok thank you, I didn't see that at first, I guess I had to sign in first. Thanks.

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Level 7

Re: Remote stopped working

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Same problem. Remote for 3600x is just dead. New batteries. Still dead. Reset stick and now it asks me to pair the remote but remote is dead. 
All the “help” says I can order a replacement from ROKU, but it does not seem to exist on the website except as part of a whole new package. 

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Level 18

Re: Remote stopped working

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You will need a wifi remote, the first remote listed here, the voice remote is what you need:

 

https://www.roku.com/products/accessories/player

Edmund
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Level 7

Re: Remote stopped working

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Hi Danny: 

Remote still not functioning.  The pairing light is flashing rapidly, no the “pair your remote” screen remains on the tv and remote not working.  After several minutes the screen goes to language but remote will not allow control

joe ryser

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