My roku remote was working fine with my tv and now suddenly it won’t control the volume or turn the tv off and on. I’ve had it for months. Any ideas what to do to fix it? I unplugged the roku and did a rePair but that didn’t help.
Thanks for the inquiry regarding your remote controlling your TV.
We would recommend taking a look at the troubleshooting steps to set up your remote to control you TV on our Support page here: How do I set up my Roku® enhanced remote to control my TV?
I have the same issue with my Roku Remote Enhances wireless that came with my Ultra in December 2019. It simply quit while streaming a program. Replaced batteries and attempted restart/repair instructions. Still does not work, There must be some internal manufacturing glitch. How do I replace this remote?
Thanks for the inquiry.
I would recommend taking a look at the troubleshooting steps on our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?
If you are still unable to resolve the issue with your remote, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.
My wireless remote had been working very well for a long time until a day or so ago.
I have a problem very similar to the one that you were addressing on the community board.
I followed the instructions that you had given as far as I could but got stumped at this step
Settings > Remotes & devices > Remote > Set up remote for TV control.
Once I did that I got the following message:
The current remote does not support TV control
This same remote has been working fine for years controlling the volume of my TV through my Denon amplifier. I can still control the Roku device itself (select different channels and move through the menus) with the remote, but no volume control.
The other information that you requested is as follows:
Software 9.2.0 Build 4807-29
Device ID 7KA6A0981234
Thank you in advance for your assistance.
Newer remotes will control TV's by IR, that's what the instructions are for newer remote with tv control feature. Sounds like you have an older Roku 3 remote, it has volume keys originally only for the built-in headphone jack, later with use HDMI-CEC it could control the volume of certain tv brands and models. See if you can refresh the hdmi devices in your tv menu.
My issue is very similar. My remote stopped working. I have tried the troubleshooting steps...unplugging it and taking the batteries out. It won't pair with the device.
[personal information removed] serial number is YH003M303173
Thanks for the information.
We would recommend taking a look at the steps outlined in our Support page here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?
If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.
I have an Ultra 4660RW model (SW v9.3.0, B4170-46) and seeing issues a lot of folks are reporting (lag, etc). But most annoying has been my enhanced remote (RC136-A4) not working. I made sure it paired as reported in settings, but would quit working after a brief time. I got into the Platform Secret Screen thanks to a YouTube video, and focused on the RF Remote Menu settings. I found the Remote 0: line, and it showed my RC136 as expected. When the Remote quits, that line would be appended with (asleep), as though the Remote turned off after a period of inactivity. After a couple cycles of pulling and replacing the batteries, the (asleep) would disappear, only to return after a few minutes. In the RF Remote Menu, under Misc. Settings Menu, there's an option to "Keep awake (until reconnect)", and I turned that on. After doing so, there is a [K] appended to my Remote 0: line, and my remote has remained responsive for 2+ hours now. I suppose the question is Why did this work? Why would this be necessary? Why isn't remote input, pressed buttons, enough to wake it up? Is this a problem with the Roku SW or remote FW versions? Will Roku address this, especially when they recommend a new remote if simple troubleshooting fails?