My roku remote was working fine with my tv and now suddenly it won’t control the volume or turn the tv off and on. I’ve had it for months. Any ideas what to do to fix it? I unplugged the roku and did a rePair but that didn’t help.
I have the same issue with my Roku Remote Enhances wireless that came with my Ultra in December 2019. It simply quit while streaming a program. Replaced batteries and attempted restart/repair instructions. Still does not work, There must be some internal manufacturing glitch. How do I replace this remote?
If you are still unable to resolve the issue with your remote, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.
My wireless remote had been working very well for a long time until a day or so ago.
I have a problem very similar to the one that you were addressing on the community board.
I followed the instructions that you had given as far as I could but got stumped at this step
Settings > Remotes & devices > Remote > Set up remote for TV control.
Once I did that I got the following message:
The current remote does not support TV control
This same remote has been working fine for years controlling the volume of my TV through my Denon amplifier. I can still control the Roku device itself (select different channels and move through the menus) with the remote, but no volume control.
The other information that you requested is as follows:
Serial YROOOX981324 Software 9.2.0 Build 4807-29 Device ID 7KA6A0981234
Newer remotes will control TV's by IR, that's what the instructions are for newer remote with tv control feature. Sounds like you have an older Roku 3 remote, it has volume keys originally only for the built-in headphone jack, later with use HDMI-CEC it could control the volume of certain tv brands and models. See if you can refresh the hdmi devices in your tv menu.
Thank you for your prompt reply. You are correct that my unit is an older model but it is a premiere + and the remote control is the one that came with the unit. It is a model RC97 with firmware version 2.01.18.120 It had been working well until a day or so ago with my TV and my amplifier. I checked my TV menu and I did not find anything that would have affected the ROKU audio settings. I have several (Non-ROKU) remotes that can control the volume of of my amplifier both
directly to the amplifier via IR and the wireless remote for the TV that can also control the audio through the amplifier, So I am fairly certain that there isn't a problem on that end (the amp or TV).
These remotes are also not new and have been working properly for a long time. It is just much more convenient to control the volume using the ROKU remote.
Note that the Remote setup message that I see in ROKU settings menu indicates that that the remote
"does not support TV control" even though it had been doing just that for years.
When I press the volume buttons on the remote, the light on the Roku unit flashes, indicating that it received the signal, but the volume does not change. I also reset the ROKU unit, changed the remote batteries, and re-paired the remote to the ROKU unit,
all to no avail.
Please let me know if you have any other recommendations, and thank you once again for your help.