Recently, my roku remote stopped working. At first it was just working off and on, sometimes delayed when I hit the buttons. So I checked battery percentage in Roku settings and it said 44%. I thought I might as well change the batteries and I did. Now it won’t work at all. I tried other batteries that I know are new and work in other devices and they didn’t work in the remote either. I tried going to the Pair section in the Roku Settings and it is not paired to any remote and will not pair with my remote no matter how long I hold the pairing button down (no green light).
I have the 3600x steaming stick. Do I need to just buy a new remote?
Thanks for the inquiry.
We would recommend checking out the troubleshooting steps provided in our Support page here: How do I resolve problems with my Roku enhanced "point-anywhere" remote?
If the issue is still unresolved and need a replacement remote for your Roku Streaming Stick (3600), we would recommend the Voice Remote on our Products page here: Streaming Stick Accessories
Thanks,
Danny
Excellent!!! Thank you so much!!! Really great help! I needed that!
Soundbar remote stopping working after software upgrade. New batteries no help.
ROKU app on phone works. My other ROKUs work.
Thanks for the post.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Thanks,
Danny