Remotes & Accessories

[Kare]

My Roku ultra remote stopped working after only 11 days. I have followed all the troubleshooting recommendations with no resolution. 

[boogernose]

I imagine you put in new working batterys.

Given that, you'll have to wait for the Admins to show up on Monday.

@RokuDanny-R  or @Jeff_D 

[RokuDanny-R · Accepted solution]

@Kare 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Kare]

I just tried to PM you @RokuDanny-R and it said I’ve reached my limit of PMs even though I’ve never sent one before....

[RokuDanny-R]

@Kare 

Thanks for the post.

Try logging out of the Community and then signing back into the Roku Community to see if you can send a PM. If you experience the same issue. Please provide a screenshot of the error that you are seeing so I can pass along your issue to the appropriate team.

Thanks,
Danny

[Kare]

@RokuDanny-R 

[RokuDanny-R]

@Kare 

Thanks for the information.

To expedite the issue you are having regarding your device, please post the serial number on your Roku device so that I can pass it along to our Support team to further assist you.

Thanks,
Danny