Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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QBS
Level 7

Remote stopped controlling Sony Bravia TV

I have a Roku Streaming Stick+ with an enhanced remote. The remote has suddenly stopped controlling my TV. I have searched and tried all of the troubleshooting tips found but it still will not work as it previously had. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote stopped controlling Sony Bravia TV

@QBS

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced remote to control my TV?
Why is my Roku® enhanced remote not controlling volume and power on my TV?

If you are still unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to pass it along to our Support team to see what other troubleshooting they can provide.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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