I'll add to my report that my remote has been working fine now for a couple of days. Maybe just by chance. It went out once the other night but came back after I set it down for a few minutes. It was super unreliable before, constantly going out, would not pair back up... I must have reset 3 or 4 times, and I was swapping batteries, resetting the device with remote batteries removed, remote pairing message would not come up when the device booted. Remote pairing light would just blink forever until I was right in front of the device.
One of the last things I tried was resetting my router, which may have helped. I would suggest others try that.
Also, don't know if it could be relevant, but I am using rechargeable Ni-MH batteries in my remote (before and after the issue started).
I bought a Streaming Stick+ in February 2020 and the remote has started losing connectivity and only works sometimes when close to the TV. Can you see if there is any way to correct this or replace it under warranty? Thank you.
Sign into your roku account. Go to support. Then setup and Troubleshooting. Scroll to the bottom of the page and select agent support "check support options" select questions about returning my device.
I did this with a defective streaming stick plus and it was replaced free.
The issue seems to have been fixed. When the problem started I was running 9.4.0 Build 4174-50. I am now running Build 4176-50. I had to do a reboot of the ROKU yesterday for some network issues I was having. When it started up, the remote automatically re-paired. It's been running fine for two days now. Hopefully a quick reboot and pairing of your remote will be all anyone needs to do.