Remotes & Accessories

[Jermwo]

I need a replacement remote for a roku ultra model 4660x2 witch remote do I need to get?

[RokuTannerD · Accepted solution]

@Jermwo Thanks for the note! We offer 3 remote replacement options that are compatible with your device here: https://www.roku.com/products/accessories/player

The Roku Voice Remote, the Enhanced Voice Remote, and the Simple Remote will all work with your device. 

Thanks,

Tanner

[Jermwo]

Thank you

[Lamaz]

Hi,

The enhanced voice remote model RC463 is been replaced with RC496.

Is this model compatible with TCL serie 6 (75R617) and serie 4 (43S425) ?

Thank you

[Tivoburkee]

The difference in model numbers is do to difference in direct access keys found on the remote. When it went from rc411 to rc463, only difference was the addition of the disney+ key replacing espn+ key. If it work on your Roku tv's, probably the 6 series, can't say for sure for your 4 series. It will pair with both, but don't count on the headphone jack working on the older tv. This goes for 411, 463, 496, and what model of headphone jack equipped remote. 

[thunderflash]

Hi,  The link that is posted does not go to any replacement remote; further cannot find a way to order on your anywhere on your website .   Appreciate any help that you can provide.                                           Regards Steve

[RokuDanny-R]

@thunderflash 

Thanks for the post.

The link provided is the for the US region, if you are in another region, that link may not work.

If you need further assistance with your issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device from Settings>System>About along with a summary of the issue you are experiencing and the region you are located. I'll be able to pass the information along to our Support team who can try to assist you further.

Thanks,
Danny

[thunderflash]

Not impressed with how hard it is to obtain an answer ---much less a remote!

[globetrotter]

I also need a replacement remote from my Ultra, but I want one with the headphone jack.  I cannot tell which remote on the accessories page provides the headphone jack.

[Tivoburkee]

Its the $29.99 Enhanced Voice remote that has the headphone jack.