Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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gawc
Level 7

Remote replacement

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I have posted and answered emails to resolve battery problem.   I have sent my address 3 times for the replacement to be sent.  I was given 3 days to respond or my ticket # will be claimed as resolved.  My emails nor my postings have  been answered. Has  the replacement been sent or do I have to repost again ?   What do I do now?

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Roku Employee
Roku Employee

Re: Remote replacement

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Hi,

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a private message with the email address for your Roku account, the serial number of the device you are looking to replace the remote for, and any ticket numbers that you have been given when requesting support. I'll continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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gawc
Level 7

Re: Remote replacement

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btw  -  Having replaced the batteries three times since Oct 29th.  Today I replaced batteries for the fourth time. !   !!

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Roku Employee
Roku Employee

Re: Remote replacement

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Hi,

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a private message with the email address for your Roku account, the serial number of the device you are looking to replace the remote for, and any ticket numbers that you have been given when requesting support. I'll continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Oak333
Level 7

Re: Remote replacement

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HELLO I CALLED CUSTOMER SERVICE 12/30/19 TO REQUEST A REPLACEMENT REMOTE I WAS ADVISED BY THE YOUNG LADY WHO COMPLETED MY TRANSACTION I WOULD RECEIVED IT IN 5 TO 7 DAYS AND THEN I RECEIVED A EMAIL STATING THE SAME INFORMATION CAN YOU HELP ME AND LET ME KNOW WHEN I WILL RECEIVED IT MY ACCOUNT EMAIL ADDREẞS IS [personal information removed] THANK YOU

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Roku Employee
Roku Employee

Re: Remote replacement

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@Oak333

Thanks for the note.

I have passed along your information to our Support team, they will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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