Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Alhenryihpc
Level 7

Remote pinging won’t stop

I pinged my Roku remote because kid like to hide things, and now it will not stop playing the sound once a minute. How do I get it to stop for good?

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7 Replies
boogernose
Level 18

Re: Remote pinging won’t stop

Press the OK button?

Try taking the batterys out for a minute.

Is the button on the Roku stuck down?

---A problem clearly stated is a problem half solved---.
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Alhenryihpc
Level 7

Re: Remote pinging won’t stop

Tried all of the above even restated the unit itself and it still pings every minute 

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boogernose
Level 18

Re: Remote pinging won’t stop

When you say pinging your remote I'm assuming you mean the "Find remote" sounds.

Are you sure the button on the Roku isnt jammed down??? press it a few times.

Settings/remotes & devices/Remotes/remote>> play with these settings like change the sound a few times..

What happens when you take the batterys out ... you should need to re- PAIR.

---A problem clearly stated is a problem half solved---.
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lappledes
Level 7

Re: Remote pinging won’t stop

I tried to re-pair my remote in hopes of getting the remote finder signal to stop.  Nothing works.  After 60 seconds it begins the remote finder signal again.  I press any key, it stops.  Then 60 seconds later is starts again.  How to stop it?

RokuDanny-R
Roku Employee
Roku Employee

Re: Remote pinging won’t stop

@lappledes

Thanks for the post.

If you are unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jeparu
Level 7

Re: Remote pinging won’t stop

I am having the same problem. Roku 4k ultra setup. About a half hour into a show it pings like it's searching for the remote for about 1 ping per second for a minute or longer. It's not normal to need the remote in the middle in the show so I don't know why the Roku is prompting me to find it or hit a button to actually disrupt the show. I have two ultras bought at the same time, the other doesn't do this. Can you help me too?

Thanks, Jenny

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote pinging won’t stop

@Jeparu

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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