Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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thesushil
Level 8

Re: Remote pinging won’t stop

Thank you for willing to help.

Actually my issue is resolved miraculously. I took out the Roku box and toss it in the basement yesterday and when I tried again today, the pinging is gone!!! So happy to see the normal Roku working.

My guess is maybe the remote finder button "+" on the Roku box was stuck and it came back up overnight. Also I place my Roku box vertically, not sure if that could cause the button to stuck.

I will post here if it happens again.

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AvsGunnar
Community Streaming Expert

Re: Remote pinging won’t stop

Good to hear up and running again and appreciate your posting back.  For clarity, is your Ultra now back at the original location where you initially had problem, or did you move the Ultra to the basement?  Did you physically  "toss" it into the basement or simply "relocate" it to the basement? 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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thesushil
Level 8

Re: Remote pinging won’t stop

I did physically toss it in the basement in annoyance. Now it's back to the original position by the tv in the same way it was before.

rlrjupiter
Level 8

Re: Remote pinging won’t stop

Can't help but think this might be a cold solder issue with the base button.  I moved my unit from one side of tv to the other and that is about the time it started pinging remote.   Living in Florida with big temperature and humidity changes or tossing the unit into a basement (not in Florida) might explain a physical solder joint issue or malfunctioning button on base.

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rlrjupiter
Level 8

Re: Remote pinging won’t stop

I didn't toss the unit around, but did lift it up an inch and dropped it back in place.   I had to reset unit via system menu to get audio back, but there has not been a "find my remote" ping since.   24hr later and still good.  Starting to think this is not software but a hardware issue.   Time will tell, but its wonderful to not hear the constant pings for remote.

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AvsGunnar
Community Streaming Expert

Re: Remote pinging won’t stop

@rlrjupiter 

Seems very likely it was an intermittent contact of the manual FMR button on both yours and @thesushil devices.  Hopefully now fully resolved for the both of you.  At least now you know what to try...just a little whack now and then if it returns.  I kind of suggested just pressing and wiggling the FMR button, but if it needed to be launched down a flight of stairs or dropped from an inch or so, then so be it...whatever works. Smiley Happy

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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rlrjupiter
Level 8

Re: Remote pinging won’t stop

If it takes a whack to make it work, then it's time for another device.  Not a valid solution.   Roku should replace our devices.   Hopefully support won't delete my post like they did with my original problem notice.

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Rnewberger
Level 7

Re: Remote pinging won’t stop

Im having the same problem

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote pinging won’t stop

@Rnewberger

Thanks for the post.

Can you please specify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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htimsda
Level 7

Re: Remote pinging won’t stop

I have a Roku TV and have the same problem. I used my android phone app to initiate finding the remote. Now it won't ever stop pinging.

 

[edit]

Rebooting the TV fixed the problem.