Until this morning when I push the personal shortcut button to launch the weather channel app, it actually launched the weather channel app. However this morning the button program for the weather channel started launching something called the News Zone. When I tried to use the voice command to open the weather channel app, it opens the news zone.
This is amazingly annoying. What did Roku do overnight to screw this up? Can anybody else launch the weather channel app using the voice command on the Roku remote? Or does it take you to the News Zone.?
Can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Once we have this information we will be able to pass it along to the appropriate team to investigate further.