Remotes & Accessories

[MadreLynn]

I am having same issue.  Remote device only works when within one foot of the TV.  Installed new batteries, no obstructions.  Roku Device only (no Roku TV).

[RokuDanny-R]

@MadreLynn 

Thanks for the post.

Can you please provide more information regarding the issue you are experiencing? What Roku model device are you using?

With more information we will be able to assist you further.

Thanks,
Danny

[MadreLynn]

Roku Express HD (bare bones Roku)

[RokuDanny-R]

@MadreLynn 

Thanks for the information.

Please be aware that the Roku Express uses an IR remote. IR remotes require a direct line of sight from your Roku remote to your device sensor which is on the front, which should not be obstructed.

For more information about troubleshooting your IR remote, visit our Support page here: How do I resolve problems with my Roku IR (infrared) remote?

Please keep us posted what you find out.

Thanks,
Danny