Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote only works when very close to tv

I have been using my Roku remote for a couple years.  Suddenly one of them will not work unless I am inches away.  

Why and how do I fix it?

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3 Replies
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Roku Employee
Roku Employee

Re: Remote only works when very close to tv

@Kjrez 

Thanks for the post.

Can you please clarify the issue you are experiencing? Do you have a Roku device or a Roku TV?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Remote only works when very close to tv

Hi Danny:

We purchased a newer Roku for our family room and used the 1 year old family room tv to our master bedroom. Now the remote only works when we are close up. It never did this in the family room. It was working fine, and 10 minutes later it stopped. Nothing is blocking the sensor. Any suggestions? 

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Roku Employee
Roku Employee

Re: Remote only works when very close to tv

@KNeale 

Thanks for the inquiry.

Can you please provide us with more information about the issue you are experiencing? Are you using a Roku TV or a Roku device? What is the model number of the Roku?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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