Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ringo
Level 7

Remote only controls volume and on/off

I bought a Streaming Stick+ 5 weeks ago. Everything worked fine until a few days ago. I was watching the Roku channel and clicked to return to the home page and could not.  The remote now controls only the volume and on/off functions. When I turn it off and on it returns to the Roku channel and I can control nothing else. What next?

 

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7 Replies
Tivoburkee
Community Streaming Expert

Re: Remote only controls volume and on/off

Sorry but it sounds like stick+ needs to be factory reset. With it powered up, press the reset button on the stick+ itself. When it come out rebooting it will have to paired to remote again. So when roku is bouncing start pressing the pairing button in the battery compartment of the remote. When roku stops bouncing, release the remote and starting pressing it again right away until you get confirmation its paired. Set the language, wifi network, now you should have link code to enter into email address.

Edmund
Roku Community Streaming Expert

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etaylor23
Level 8

Re: Remote only controls volume and on/off

I'm now having the same problem and the reset has not fixed anything. Any suggestions?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote only controls volume and on/off

@etaylor23 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? What troubleshooting steps have you done to try to resolve the issue?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kkay
Level 7

Re: Remote only controls volume and on/off

I have the same problem. Power and volume working. Nothing else. Tried to reset it to my tv and it won’t pop up on the tv to pair. Took batteries out and unplugged Roku. Didn’t work either. Model RC-AL2

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Kkay
Level 7

Re: Remote only controls volume and on/off

Got it to pop up on my tv screen to pair finally. Working now. 

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usnacnd
Level 7

Re: Remote only controls volume and on/off

It is funny -we have 2 remotes because I bought a spare after this started to happen. The new one was working better but now sometimes does the same thing. I feel like it isn’t the stick because our phone app works when the remotes will only power on and adjust the volume. 

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makaiguy
Community Streaming Expert

Re: Remote only controls volume and on/off

The current point-anywhere remotes are basically two remotes built into one.  The TV control portion works by direct line-of-sight infrared (IR) signals to the TV, while the Roku-control portion works by wifi-direct signals to the Roku.

If the Roku-control portion isn't working this typically means the remote has lost its pairing to your Roku for some reason. 

Video from Roku re how to pair point-anywhere remote:
https://www.youtube.com/watch?v=EK3T6eXqPU8

Have you tried pulling the power to the Roku for a few seconds then plugging it back in and letting it start up before reinserting the batteries into the remote? This is supposed to make the Roku receptive to the pairing request from the remote.

Roku Community Streaming Expert

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