Remotes & Accessories

[Ally80]

Hello, does roku have a customer support number to speak with an agent. I purchased a Roku Ultra and the right arrow button on the remote does not work?  

[atc98092]

No, they really don't. Send a private message here to @RokuDanny-R with your Ultra serial number and he can assist. 

[RokuDanny-R · Accepted solution]

@Ally80 

Thanks for the inquiry.

As @atc98092 mentioned, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[AFranco]

I am having the same problem, I tried to send message from iPad but not getting through.

[atc98092]

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@AFranco wrote:

I am having the same problem, I tried to send message from iPad but not getting through.

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If you were using Safari, try using a different web browser. It's amazing sometimes the way browsers can work so differently.