Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote not working for Roku TV

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Hello my remote not working in I just bought the tv 

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Roku Employee
Roku Employee

Re: Remote not working for Roku TV

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@Quania85 

Thanks for the note.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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4 Replies
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Level 16

Re: Romote not working

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Brand and model number of roku tv, it is a roku tv?

Edmund
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Level 7

Re: Romote not working

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TCL n yes

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Level 16

Re: Romote not working

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If it came with IR remote, it should just work. With new batteries in the remote, also unplug and plug the tv back in, see if it works now. If it came with a wifi remote, does it have voice search key with microphone on it? You might have to re-pair it, only if its a wifi remote, there's no pairing with simple IR remote. 

Edmund
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Highlighted
Roku Employee
Roku Employee

Re: Remote not working for Roku TV

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@Quania85 

Thanks for the note.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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