Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Mmiller509
Level 7

Remote not working (buttons)

I bought my remote three months ago.  Now, none of the buttons are working, including the pairing button.  I've followed all instructions several times with resetting, replacing the battery, unplugging the streaming stick, etc.  Please advise. This seems to have been a common problem with my Roku remotes and I don't want to keep buying new ones. 

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8 REPLIES 8\
RokuDanny-R
Roku Employee
Roku Employee

Re: Remote not working (buttons)

@Mmiller509

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Castbreed
Level 7

Re: Remote not working (buttons)

I have the same issue. My Roku remote is not working properly. The left and up buttons are not working only the right and down work. I have reset the Roku system, pair the remote again. I have removed  the batteries and wait for 3-5secs and then it starts up but the remote still does not work. I have also replaced the batteries and problem persist. Please help. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote not working (buttons)

Hello @Castbreed

Thanks for letting us know all that you've done.

Please reply here with the information asked by @RokuDanny-R on the post above so we can further help you out.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Jaime_rafael
Level 7

Re: Remote not working (buttons)

I have a similar issue with my remote. 

My remote will work for 40 mins then wouldn't respond. 

I have to power cicle My Roku4 then it would work for another 40 mins.

I have a roku gaming remote 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote not working (buttons)

@Jaime_rafael

Thanks for the post.

Have you already tried replacing the batteries in the remote to see if that resolves the issue you are experiencing?

Please be aware that the Roku 4 is an older device. It's possible that the remote or device may simply be on its way out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Amdun
Level 7

Re: Remote not working (buttons)

How do you fix issues 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote not working (buttons)

Hi @Amdun

I hope you're doing well.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? We'd like to know more about how we can help.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Amdun
Level 7

Re: Remote not working (buttons)

I was having issues with remot changed batteries restarted and still wouldn’t work. Apparently you have to use generic batteries in remote. I had energizer batteries in. Thanks 

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