Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Mmiller509
Level 7

Remote not working (buttons)

I bought my remote three months ago.  Now, none of the buttons are working, including the pairing button.  I've followed all instructions several times with resetting, replacing the battery, unplugging the streaming stick, etc.  Please advise. This seems to have been a common problem with my Roku remotes and I don't want to keep buying new ones. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote not working (buttons)

@Mmiller509

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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