I need help, my Roku remote is not working properly. The left and up buttons are not working only the right and down. I have tried using the Roku app but it's not connecting to the Roku stick as well. I also triee trouble shooting my interent but still nothing. I even followed the steps to take out batteries and wait for 3-5secs and then waiting for it to start up (which is does) but the remote will not work well because of the buttons. Do i need to buy a new one? Need help! I even put in new batteries as well. Roku Streaming Stick (3600 series)
If those steps still don't resolve your issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.