Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
JM92
Level 7

Remote not working (buttons)

I need help, my Roku remote is not working properly. The left and up buttons are not working only the right and down. I have tried using the Roku app but it's not connecting to the Roku stick as well. I also triee trouble shooting my interent but still nothing. I even followed the steps to take out batteries and wait for 3-5secs and then waiting for it to start up (which is does) but the remote will not work well because of the buttons. Do i need to buy a new one? Need help! I even put in new batteries as well. Roku Streaming Stick (3600 series) 

Labels (2)
0 Kudos
5 Replies
Highlighted
Roku Employee
Roku Employee

Re: Remote not working (buttons)

@JM92 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
mhouck1006
Level 7

Re: Remote not working (buttons)

Danny-  I am having the exact same problems with the remote I just purchased.  please direct me in resolving the issue as well.

thanks-Mark

0 Kudos
Highlighted
Brenda1
Level 7

Re: Remote not working (buttons)

My remote was working earlier today and now it just doesn't. Gets to floating cityscape and no further. None of the buttons work. This remote is only a week old. Thanks--Brenda

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Remote not working (buttons)

@mhouck1006 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Remote not working (buttons)

@Brenda1 

Thanks for the note.

We would recommend checking out the remote pairing troubleshooting on our Support page here: How do I resolve problems with my Roku enhanced "point-anywhere" remote?

If those steps still don't resolve your issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos