At times only the on/off button works. I believe It is possible to select the channel. I need to unplug power from unit, wait, then plug in power.. Then the Roku will work. No pattern as to when this will happen. Battery replacement does not help. Although some times if I remove one battery, and reinstall it will help.
This the latest from Roku. What puzzles me is why rebooting (unplugging the power, waiting, then plugging it in) the streaming stick resolves the problem, but only temporally.
Porch, Nov 7, 2020, 22:32 PST: I understand that the power and volume are working but, the other selection is not working. It seems that the remote is frequently getting disconnected from the Roku.
We want to inform you that the power and volume work through the TV HDMI CEC. The other selection on the remote work as a wi-fi remote. It seems to be a wireless interference issue. Please try the steps suggested below and check if it solves your issue:
Contact your network provider and change the wireless channel to 1 or 6 or 11 for bandwidth 2.4 GHZ and wireless channel 161 for the bandwidth 5.0GHz.
Please order an HDMI extender for free using our website www.roku.com/hdmi. as it will help to reduce the wireless interference.
If the issue persists, please help us with the following information: 1. How to long it takes for the issue to occur while using Roku? 2. How long have you been facing this issue? 3. Share us a screenshot of the Device ID:
I have the same problem... remote for streaming stick intermittent. Left and right buttons work occasionally and up and down less so. Weird.Unit bought in 2018. I've tried 4 sets of battery replacement with no luck. What do you suggest? I also couldn't figure out how to post a message to you so I'm piggybacking on another person's similar complaint..